common questions
Do you have m branches?
Brand Zahia is an online store only, and we have no branches
You can order through the website https://zahiyh.com
Our headquarters are in the city of Riyadh, and delivery is made to all regions of the Kingdom and the Gulf countries.
How do I order?
Order through the online store by following the following steps:
Click on the product, select the appropriate size, then add the product to the cart
Then go to the cart and register with your mobile number
And complete the step of shipping the payment until it arrives to send the order
In the event that you are unable to complete the request, please contact customer service to ensure that the request is completed
How long does my order take to reach me?
Delivery within the Kingdom usually takes from one to five working days, and delivery to the Gulf countries from 5 to 10 working days
How do I determine my sizes?
You can view the store's measurement guide and choose the appropriate one.
What are the payment methods available to you?
The following payment methods are available:
(Visa - Mada - Credit Card - Master Card - Applepay - TAPI)
What is the Tabby service?
It is a service that allows you to buy any product and pay in 3 or 4 installments without interest or fees
How do I pay installments?
You can benefit from the installment service by choosing the Tabby installment service from the payment methods
Where the first payment is withdrawn upon completion of the order and the rest of the payments after receiving the order. You can pay after 14 days of purchase or pay through monthly installments
Is there a veil with the abaya?
All bright abayas with veils
With the exception of the head abayas, the length of the veil is two meters and the width is 70 cm
How do I submit an exchange or return request?
Please contact the customer service team on the site through the icon at the bottom of the site or via WhatsApp: to submit a request for you
How can I cancel my order?
Your order can be canceled by contacting the customer service team on the site through the icon at the bottom of the site or via WhatsApp
If the medicine is awaiting review, you can cancel your application directly by clicking on the application number from the notifications and choosing to cancel the application
Can I amend my request?
Please contact the customer service team on the site through the icon at the bottom of the site or via WhatsApp: to check the status of the request and amend it if possible.
Is there a custom order?
We are sorry, dear, our products are ready-made and cannot be tailored to order
Is it possible to make some modifications to the product?
We apologize that we do not provide the service of additions and modifications.
The site did not accept my card.!
Please try again, and if it happens again, please contact the customer service team to serve you better
How can I track the status of my order?
You can track your order via the shipping tracking code (shipment number) that we sent by SMS through the tracking tracking link
Can the delivery address be modified?
Yes dear, please contact the customer service team to make the required modification
Why was the shipment returned to you?
The shipment was returned to us due to non-receipt, or it may be that the company was unable to communicate with you, so you must consult the customer service team.
